Casinomeister is a site trusted by online gamblers around the world. In the mission Casinomeister states “Trust is what it’s all about. Our mission at Casinomeister is to provide solid information; information that enables players to make smart choices. Since trust is spawned by information, the more players know about online casinos, the more at ease and safer they will be.” In addition to being a watchdog Casinomeister sometimes attempts to resolve disputes between players and online casinos. Casinomeister says that players should look for the following when selecting an online casino; safety, Dependability, Honesty, Fairness and the casino should be Communicative.
In October Casinomeister was asked to help a player resolve a dispute between Balzac Casino and a player who had his winnings arbitrarily confiscated. The player won Euro 77,000 – Euro 32,000 in one jackpot and said his account balance has been seized without any explanation. Even worse the casino refuses to communicate with the player or Casinomeister. The player tried for months to get a response from the gaming site which is licensed in the Netherlands Antilles.
The player then turned to Casinomeister and authorized the manager to act as mediator. Casinomeister reported “We submitted the details to the casino several times without reply. When they were warned that the next step would be a public statement regarding their mismanagement of the player’s case they finally responded saying: ‘Very sorry, can’t imagine what happened to your previous emails. In this response they said ‘we have not received all the requested documents’ and that they had no problem paying the player once those documents — which they described in detail — were received. I passed this on to the player, within a week he had provided them to the casino and … nothing, no response at all. For the next several weeks I tried time and again to get a statement from the casino regarding the status of the player’s payments: nothing. Finally the player reported that the casino had simply removed the player’s current balance — including a recent deposit — and left the account at zero.”
Casinomeister then issued a warning on his website that read “Warning: Balzac Casino is confiscating player winnings and deposits without warning or explanation, ignoring player complaints.” Dealing with a rogue casino can be frustrating. Sites licensed in the EU have not had similar problems. Not one online bingo site has been accused of cheating or confiscating player winnings and bingo seems to be one of the safest gambling games on the internet. Those seeking information on bingo and gambling sites would do well to consult Casinomeister.