Most online bingo players know that every bingo site has its own set of rules. Most bingo networks have a standard set of rules used by every site in the network. Most common player complaints stem from a lack of understanding of the rules and terms and conditions. At some bingo sites the rules may seem ‘hidden’ or ‘unclear.’ At some less than reputable bingo sites the rules are obscure, deliberately hidden or may be written in legalize that is impossible for the average person to understand. It is always best to avoid bingo sites that do this. Wagering requirements are another common source of complaints. Put simply wagering requirements are how much the player needs to spend before any winnings may be withdrawn.
Fortunately most complaints are easily resolved at reputable bingo sites. Most sites offer players live chat, phone and email contacts. Most of these are available 24/7. Most complaints are easy to resolve and are usually handled in the chat rooms by chat leaders. If the complaint cannot be resolved in the chat room itself the chat leader will usually direct the player to the right department or person. The online bingo industry has come a long way during the last decade and thanks to intense industry competition operators are providing players with the best customer service possible. Bingo operators are in business to make money and if they acquire a bad reputation they lost money so it is in their best interests to treat players as fairly as possible. Here are a few tips to help players avoid the most common complaints.
Read and know the terms and conditions. As has been mentioned misunderstanding the terms conditions and rules are the most common sources for complaints. By knowing these players can avoid the most common sources of complaints.
If the problem is more serious players need to gather evidence and document their complaints. If the problem is technical documenting the date and time are essential. Most online bingo games have a game ID number and this should be noted if possible. If a screenshot can be taken so much the better. Occasionally technical problems do take place and having correct documentation is essential.
When communicating with customer service regarding a complaint try to be polite. Remember the people the player is talking to are just doing their job and being rude or angry just makes things worse for all involved.
A written complaint is the most effective way to address a problem. Reputable companies take written complaints seriously especially if they are backed up with evidence. If the complaint cannot be adequately addressed by the operator or if the operator refuses to resolve the complaint players should contact the licensing authority in the country where the site is licensed. Players in the UK and most European countries enjoy a level of consumer protection not available in other areas. Players in the UK can contact the Gambling Commission which has been very proactive in investigating complaints. Fortunately a majority of players will never have cause for complaints since online bingo operators are going to great lengths to provide players with the best playing experience possible.